Booking Terms and Conditions
- Your arrival will be welcomed from 4pm. Please telephone 01239 710017 a few days before arrival if there is any change to your arrival date/time. The Sat Nav for Penwern Fach Holiday Cottages is SA43 2RL. What 3 Words are also provided on our website.
- You will be required to vacate your accommodation no later than 10am on the morning of departure to allow time to prepare for our next guests.
- Cottages are let and furnished for the numbers specified, under no circumstances may more than the maximum number of persons stated on the website occupy the property, except by prior arrangement. We reserve the right to refuse admittance if this condition is not observed.
- CCTV – Cameras are in operation around the complex for security and your safety. All cameras comply with Data Protection Act 1988 and are registered with ICO
- Your vehicles and their contents are left at your own risk. The proprietors will not be responsible for the loss or damage thereof or thereto from any cause whatsoever or from negligence of their servants.
- WIFI is provided for your reasonable use. You agree to reasonable and lawful usage of this service. We will not be liable for slow connections or for any interruptions to or failure of this service due to our location.
- Guests are fully responsible for the Cottages and are liable for any damage to the property or its contents, and all reservations are accepted on condition that the accommodation is left clean and tidy and that breakages or damage will be paid for by the hirer. Please report any loss, breakages or damage so that it can be corrected prior to the next guests’ arrival.
- DOGS are permitted (not more than one per Cottage) at a charge of £25.00 per week. You must tell us that you are bringing your dog when you make your booking. YOU WILL NEED TO BRING YOUR OWN DOG BASKET/ BED WITH YOU AS DOGS ARE ALLOWED ON THE CLEAR UNDERSTANDING THAT IN NO CIRCUMSTANCES MAY YOUR DOG BE ALLOWED IN ANY OF THE BEDROOMS OR LIE ON THE BEDDING OR ANY FURNITURE.. Guests must ensure their pet does not cause annoyance to other guests. Dogs must be kept on a lead at all times when outside and any accidental fouling MUST be cleared immediately. Dogs must never be left unattended inside the cottages.
- There is a purpose built shared barbecue located near the cottages and a set of barbecue tools are supplied in each cottage. Please clean down after use and dispose of COOLED ashes in metal bin provided.
- The use of drones is not allowed without our express written permission. Fireworks and Night Lanterns are expressly forbidden as they are a fire hazard and can cause death or injury to local livestock.
- EV CHARGING We have on-site charging facilities at the Property [Charges apply]. DOMESTIC CHARGERS ARE NOT PERMITTED AT THE PROPERTY. We retain the right to carry out reasonable inspection, on a without notice basis, to ensure that granny/trickle chargers are not in use in the Property. You are solely liable for any damage or loss suffered by us as a result of YOUR unauthorized use of domestic chargers. Local Charging points are also detailed in Guest Information Book in each cottage.
- Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, please contact us immediately to give us the chance to resolve it. We value your custom and want you to return. We live on site and will do our best to resolve any problems that may arise. This is easier to do before you leave!
Cancellation Notification more than 6 weeks prior to holiday start date:
If the cancellation is notified to us more than 6 weeks prior to the original start date, only the non-refundable deposit of 25% will be retained. Any other monies paid will be returned to you. However, we do understand that on occasions our guests do need to change their booking dates, and therefore try to be flexible. If we are able to re-let your cottage we will transfer your deposit for use against a future holiday within 1 year.
Cancellation Notification less than 6 weeks prior to the holiday start date:
If notice of the cancellation is received less than 6 weeks prior to the original start date, and we are unable to re-let the Cottage for the same period, the rental will be payable by you in full. Where the Cottage is re-let, the non-refundable deposit of 25% will be retained but can be used against a future holiday within 1 year with any other monies paid being returned to you.
All correspondence should be sent to:
Penwernfach Holiday Cottages
Ponthirwaun, Cardigan, Ceredigion SA43 2RL
www.penwernfach.co.uk email: enquiries@penwernfach.co.uk Tel: 01239 710017